When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (e.g. staff training).
The information we will collect about you includes your:
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.
Our practice may collect your personal information in several different ways.
We sometimes share your personal information:
Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent.
Your personal information may be stored at our practice in various forms. This includes electronic records, paper records and visual records. Our practice stores all personal information securely.
Electronic records are stored in information systems that are password protected and have firewall and virus protection. Paper based information is stored in a secured environment. All staff have signed confidentiality agreements.
You have the right to request access to, and correction of, your personal information.
Our practice acknowledges patients may request access to their medical records. The Practice Principal requests patients make a consultation appointment with her, so that the records can be discussed and any issues clearly clarified. A fee will be charged according to the length of the consultation time.
If you do not wish to meet with the Practice Principal, we require you to put this request in writing by email to email@example.com and our practice will respond within 30 days. You will be notified of any fee that will be charged for the processing of your request. Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to the Practice Principal at firstname.lastname@example.org.
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure. Please contact us via email on email@example.com or by writing to Eatons Hill Medical Centre, 2 Marylin Terrace, Eatons Hill Qld 4037 (Phone: 3325 5559). We will respond to your complaint within 30 days.
You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit https://www.oaic.gov.au or call the OAIC on 1300 363 992. You may also contact the Office of the Health Ombudsman (Qld) on 133646 or further information can be found at http://www.oho.qld.gov.au.