With the availability of phone consultations, there has been some confusion over our Test Results Policy.
It is our policy that all patients are required to return for their test results.
There may be occasional exceptions whereby results can be obtained through the phone, but it depends on each circumstance and it has to be authorized by the doctor. Our reception staff cannot access your records for privacy reasons and they are not trained to comment on test results. It is in your best interest to return for the results so that we can ensure that all tests are completed, examined and explained to you satisfactorily.
Some people believe that they will be contacted only if there is a problem in their tests, however, in rare circumstances results may not be delivered to us or you cannot be contacted due to incorrect contact details. Please ensure that a follow-up appointment is made to obtain your results after you have completed your tests.
Please remember that if a test is worth ordering, it is worth making an effort to find out the test results.
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